Empowerment matters
Everyone seems to be for it, few openly oppose it and yet I have seen lots of companies struggle with empowerment in action. There is apparent nobility in the idea of some abstract person or other having more power to act. Yet when it comes to their direct reports, many managers feel less than comfortable to allow true empowerment to flourish.
So what is empowerment anyway? How often do we fool ourselves into thinking that we really “understand” what other people mean? The devil is in the detail and you know that words have power.
I was reading an article in the journal “Patient Education and Counseling” which reported the results of research that examined doctors’ use of euphemisms and their impact on patients’ beliefs about their health. One of the current trends in primary care is to respect patient autonomy and move toward shared decision making when it comes to treatment. However, there is a bit of problem here.
Research shows that patients do better when doctors use the phrase ‘there is fluid on your lungs because your heart is not pumping hard enough’ rather than the more direct, medically correct – and blunt term – ‘heart failure.’ The emotive power of words can damage our health. They can also damage our personal and organisational wealth.
If you want to explore this idea for yourself pop into your nearest organisation facing the “change or slow death” dilemma. Interview a sample of senior managers and ask them what they mean – specifically - by empowerment. We might expect there would be a reasonable consensus when it comes to this meaning, but like me you might be surprised.
In his book “Deep Change”, Robert Quinn found that views of empowerment split into two main camps that we could call “mechanistic” or “organic.”
The first group believe that empowerment is about delegation and accountability – a top-down process in which senior management produce a vision and they then communicate specific plans and assignments to the rest of the team. In this approach, decisions are delegated to the lowest appropriate level.
The second group believe that empowerment is about risk taking, growth and change. In this viewpoint empowerment was about trusting people and tolerating their imperfections. When it came to rules, these managers understood that existing structures might just act as a barrier to excellence. Rather than asking permission, managers in this group expected their subordinates to seek forgiveness when necessary. In a real way, organisational members were expected to act as entrepreneurs and risk takers.
The trick here is not go to get fooled into thinking that this model or any other is the truth. Like all models, this one might be a useful lie. Good enough until a better one comes along.
The point is, if you are in an organisation undergoing change that talks about empowering its people yet without too much to show for all the talk, you might just check what managers really believe when they talk about empowerment.








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